Delivery

  • Can I update my address?

    Please reach out to us as soon as possible with your order number, name, and the correct address. We will attempt to update your order before it is dispatched.

  • Can I visit your workshop?

    Certainly! Whenever you have the opportunity to come to Da Nang, Vietnam, feel free to stop by Handdn's workshop located at 32 Pham Phu Tiet street, Cam Le District. Our operating hours are from 8:00 am to 6:00 pm, Monday through Saturday.

  • Customs/ Shipping Unit asked me to provide information about the order.

    Do not worry! If Customs/Shipping Units require document of your order, we kindly ask that you reach out to us before providing any information. This will be more convenient in customs clearance of your order, ensuring it is easier and smoother. Contact us via: Email: support@handdn.com Whatsap...

  • Do you provide shipping services to PO Box or APO/FPO addresses?

    We only deliver to residential and business addresses, and cannot ship to PO Box addresses, APO, or FPO addresses. If the issue of shipping is due to a wrong address provided by Handdn, we will either issue a new order or refund the customer.

  • Do you ship worldwide and which countries do you deliver to?

    Of course! We ship all orders internationally from warehouse located in Vietnam. These carriers usually deliver within a week, and in some cases, faster than domestic delivery. Please note, we only deliver to residential and business addresses, and cannot ship to PO Box addresses, APO, or FPO add...

  • What is the estimated delivery time to my address?

    For fast shipping (DHL Express, Fedex, UPS), delivery will take 3 to 5 business days. However, if you choose the Singapore Post method, the delivery time will be longer, specifically 15-20 business days. The estimated delivery time will vary based on your receiving address and each country's cust...

  • What shipping unit do you use?

    We use DHL Express, UPS, FedEx, or Singapore Post to ship all international orders from Vietnam. These carriers usually deliver within a week, and in some cases, faster than domestic delivery.

  • When will my order ship?

    With HANDDN, all orders will be dispatched from our warehouse located in Vietnam. Our standard processing time is within 3-5 business days when your order is marked as completed status, but for bespoke watch straps, it may take 3–7 business days. During peak season, there may be delays of 3-5 bus...

  • Where are you located?

    The HANDDN workshop is located in 32 Pham Phu Tiet st, Cam Le dist, Da Nang city.

  • Where is my orders shipped from?

    All orders will be sent out from HANDDN's warehouse in Vietnam.

  • Who will pay the taxes?

    Please pay this fee. Normally, the carrier will pay the fee on your behalf at Customs and they will contact you to pay this fee. We will declare a low value when sending the goods to you.